PRIVACY POLICY
Effective Date: 5 July 2026
Kingston Hand Therapy is committed to protecting your privacy and handling your personal and health information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records Act 2001 (Victoria).
Collection of Personal Information
You can browse many areas of our website without providing any personal information.
If you choose to contact us via our website, email, telephone or online forms, we may collect personal information such as your name, email address, telephone number and any other information you choose to provide. If you become a patient of Kingston Hand Therapy, we will also collect information necessary to provide you with quality healthcare.
This may include:
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Your name, address, date of birth and contact details
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Emergency contact information
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Medicare, private health insurance or WorkCover details (where applicable)
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Medical history, referrals, imaging reports and other relevant health information
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Appointment, treatment and billing information
We only collect information that is reasonably necessary to provide our services and meet our legal and professional obligations.
Health Information
As a healthcare practice, we collect personal and health information for the primary purpose of providing assessment, treatment and ongoing care.
Your health information enables us to properly assess your condition, develop an appropriate treatment plan and communicate with other healthcare professionals involved in your care where appropriate.
Providing this information is voluntary; however, if sufficient information is not provided, it may affect our ability to deliver safe and effective treatment.
If we wish to use your personal information for any purpose other than those outlined in this Privacy Policy, we will seek your consent unless otherwise permitted or required by law.
Use of Personal Information
We use your personal information to:
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Provide hand therapy assessment, treatment and ongoing care
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Schedule and manage appointments
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Communicate with you regarding your treatment
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Process payments and health fund claims
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Liaise with your referring doctor, specialist or other healthcare providers involved in your care (where appropriate)
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Meet our legal, regulatory and professional obligations
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Improve our services and the operation of our practice
Website Information
When you visit our website, we may automatically collect certain non-personally identifiable information, including:
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Browser type and version
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Operating system
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Pages viewed
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Date and time of your visit
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Referring website
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General website usage information
This information is used to monitor website performance, understand visitor trends and improve the functionality and content of our website. It does not generally identify you personally.
Our website may also use cookies and similar technologies to improve your browsing experience. You can adjust your browser settings if you prefer not to accept cookies.
Sharing Your Personal Information
We respect the confidentiality of your personal information and will not sell or rent your information to third parties.
From time to time, we may engage trusted third-party service providers to assist us in operating our practice and website. These may include providers of secure practice management software, information technology services, website hosting, appointment reminder services, payment processing and other professional support services.
These organisations are only provided with the information necessary to perform their services and are required to protect your information and comply with applicable privacy obligations.
We may also disclose your information where required or authorised by law, or with your consent, to healthcare providers involved in your treatment.
Security of Your Information
Kingston Hand Therapy takes reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored securely in electronic and/or paper records, with access limited to authorised staff who require the information to perform their duties.
Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe any information is inaccurate, incomplete or out of date.
Requests for access should be made in writing. We will respond within a reasonable timeframe and may refuse access where permitted by law. If a fee applies for providing copies of your records, you will be advised before any costs are incurred.
Changes to this Privacy Policy
Kingston Hand Therapy may update this Privacy Policy from time to time to reflect changes in legislation, technology or our information handling practices. Any updates will be published on this page, and the revised policy will take effect from the date it is published.
Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related enquiry or complaint, please contact us during business hours.
Kingston Hand Therapy
Monday to Friday
Phone: (03) 9770 7039
Email: info@kingstonhandtherapy.com.au
This following document sets forth the Privacy Policy for the Kingston Hand Therapy website,
www.kingstonhandtherapy.com.au.